Calgary News Watch

Okay, here is the story from the lady that had the horrible customer service experience on May 16 at Chinook Mall. I talked about this story a week ago. It gave me the idea to open up the new Customer Life category on MyCalgaryCity.com. So let’s take a look…

Sunday, May 13 I visited the (name removed) store at the TD Mall location in Downtown Calgary, Alberta. I found a pair of pants that I liked but they had no price tag on them, so I brought them up to the cashier and asked her if she could tell me how much the pants were. She glanced at the designer tag on the inside of the pants and told me that they were 10$. I preceded to ask if I could try them on, however she told me that the change rooms were unavailable (they looked demolished) but if I needed to exchange them for a larger size I would be able to take them down to the Chinook Mall location and I wouldn’t have a problem.

Little did I expect, the dreadful experience I would soon encounter at Chinook. Read the rest of this article »

Last Wednesday I got an email from one frustrated Calgary shopper. The lady was trying to exchange her $10 pans bought at TD Mall in Calgary’s Downtown. She asked me to publish her letter. Here is exactly what she asked:

Below is a letter I have recently wrote to the Head Quarters of a Shopping Franchise after having a horrible customer service experience. I would love for you to be able to use this as an example of poor retail sales customer conflict and to warn customers that the only thing worse than the annoying salesperson who doesn’t leave you alone are the salespeople who do not acknowledge your presence because they are too busy talking amongst themselves and not doing their job, and the rude cashier who instead of doing their best to help you out in a frustrating situation, make your shopping experience, a living hell. I’m not sure how these employees are getting paid to stand around, gawk at a customer who is getting inappropriately treated by their co-worker and just shuffle about as if nothing is wrong. I went into the store feeling great until this unqualified bunch of ignorants ruined my shopping experience and made me feel as if I was “just another angry customer”, because I only became distressed after having being dealt with a bad dish of unpleasant customer service.

Please feel free to contact me for more information by responding to this email if someone should become interested in exposing the truth behind the till.

Well I thought for a while and decided to open up a new category named “Consumer Life”. Read the rest of this article »